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Saudi Airlines enhances the guest’s digital experience with new services in...

October 12, 2020

Saudi Airlines has added a number of services to apply it to smart devices, as part of the special plan to develop digital services through modern technology, with the aim of keeping pace with the latest developments in the aviation industry, which includes expanding the provision of more digital services.
The new services include upgrading the travel class, in addition to the availability of tracking luggage and facilitating reservation of flights for a number of airports, in addition to the acceleration of entering guest data for reservations through the service of using the camera to scan information according to the passport, in addition to the service of reminding the car where the car is parked at the airport and raising the level of performance The application.
These new services are added to the integrated services package provided by the application, represented in booking flights, buying tickets, paying by multiple electronic payment systems, using credit card scanning, in addition to the possibility of completing travel procedures and issuing a boarding pass, while keeping boarding passes in Apple’s wallet. In addition, reservations and guest data are saved on the application with the ability to retrieve them and review previous reservations, and the application also features the ability to use the Hijri date in the reservation.
Statistics indicate that the application has been downloaded to date more than (6.6) million times through the application store of Apple and Android devices, and the application statistics during the past year 2019 indicated that more than (5.4) million boarding passes were issued, indicating that The increasing trend of travelers’ behavior towards the use of smart phones at all stages of travel.
The Executive Vice President for Commercial Affairs at the Saudi Airlines Company for Air Transport, Khaled bin Abdullah Al-Bassam, explained that “Saudi” attaches great importance to digital services, while keen to develop them to add everything new in this field, indicating that the distinction that the application has appeared in since its launch in addition to services It is one of the fruits of the implementation of comprehensive plans to provide a unique and distinctive digital guest experience. The specialized and distinguished national cadres of the sons of “Saudi Arabia” have an influential role in this regard and who are working to continuously develop the website and applications for smart devices to keep pace with the rapid developments in the digital sector .
Al-Bassam confirmed that work is underway to add more services and improvements to the Saudi application in the upcoming updates, including unifying the reservation system with various digital channels, developing notification and alerts systems, tracking flights in real time, linking the application with entertainment systems on the plane and many other features for members of the Al-Fursan program. Pointing out that “Saudi” is keen to ensure that the development of its digital services stems from the opinions and suggestions of its dear guests.

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